We keep our cancellation process as fair and simple as possible. Whether you receive a refund depends on how far in advance you contact us, and whether you paid for your vehicle ahead of time. Late cancellations stop us from offering that vehicle to other local customers who might urgently need it.
If you pay for your vehicle before collection, you will receive a full refund if you cancel at least five days before your scheduled start time. If you cancel with less than five days of notice, or if you simply do not arrive to collect the keys, we will charge the full hire amount. We cannot issue a refund in these late-notice situations.
If you hold a reservation but plan to pay at the desk, we do not charge a cancellation fee. We only ask that you give our team at least 24 hours of notice. This gives us enough time to prepare the vehicle for someone else. Please note that failing to communicate cancellations may affect your ability to book with us in the future.
If you need to move your dates or swap to a different type of vehicle, call us immediately. We will do everything we can to adjust your booking, depending entirely on what vehicles we have available on the fleet. Please remember that daily hire rates fluctuate. Because of this, changing your dates or upgrading your vehicle will likely alter your final price.
The quickest way to cancel or change your booking is to call the Cargo Hire office directly. This allows our team to confirm your cancellation straight away and explain whether you are entitled to a refund based on how much notice you give.
If your booking was paid in advance, you will receive a full refund when you cancel at least five days before the hire start time. If you cancel with less than five days of notice, or do not arrive to collect the vehicle, the full hire charge will still apply.
No, we do not charge a cancellation fee for bookings that are due to be paid for on arrival. However, we ask that you give us at least 24 hours of notice so we have time to offer the vehicle to another customer.
Yes, if you need to change your hire dates or request a different vehicle, please contact us as soon as possible. We will always try to help, but any changes depend on vehicle availability at the time.
It may do. Hire rates can vary depending on the vehicle type and the dates you choose, so moving your booking or upgrading to a different vehicle could change the final amount you pay.
Our team are always there to answer your call, assist you with your requirements and keep your business on the road.
Or call us today on 01634 722289