Arriving prepared helps us hand over the keys quickly. At Cargo Hire, we want your vehicle hire experience to be completely seamless. This guide explains the exact paperwork you need to bring to our branch so you can get on the road without any delays.
A little preparation goes a long way. The right paperwork in hand means we can check you in quickly and get you on the road without delay. At Cargo Hire, we want your collection to be smooth from start to finish. As a family-run vehicle hire company in Rochester, Kent, with over 35 years' experience serving Medway and the surrounding areas, we've helped thousands of drivers hire with confidence. This guide explains exactly what to bring on the day, so there are no surprises at the desk.
Asking for documents isn't red tape — it protects you, your vehicle, and us. Before we hand over the keys, our team needs to confirm a few essentials.
Here's why the checks matter:
Bring the right paperwork and the whole process takes just minutes. If you arrive unprepared, we may have to delay your hire — so it pays to check before you arrive.
Got everything ready? Here's exactly what to bring with you on collection day.
Valid Driving Licence
Bring your current physical photocard driving licence. We need to see the genuine card, not a photo or copy.
You’ll also need to share your driving record with us. There are two easy ways to do this:
Payment Requirements
You'll need a physical credit or debit card to pay for your hire and secure the deposit. A few simple rules apply:
Proof of Address
Please bring two recent documents that confirm your home address. Acceptable examples include:
The name and address on both documents must match the details on your driving licence exactly. Mismatched details can hold up your collection, so please double-check before you set off.
Still have a question or two? Here are the ones we hear most often.
A photocard licence is our standard requirement, as it lets us verify your photo and details quickly. If you only hold an older paper licence, please call us before collection day so we can talk you through your options.
The payment card must belong to the main driver, who needs to be present at collection. This protects you against fraud and keeps your insurance valid. If you have a particular arrangement in mind, get in touch and we'll explain what's possible.
We can sometimes accept international licences, depending on the type and where it was issued. Requirements vary, so please contact our team before you visit. We'll confirm exactly what you need to bring.
The right paperwork means a fast, simple handover and more time on the road. Not sure whether you have everything you need? Our friendly local team in Rochester is always happy to help.
Give us a call before your collection day and we'll make sure you're fully prepared — or book your vehicle online in minutes.
Or call us today on 01634 722289